Software Engineer - Integration Customer Success Team

Grupo Myth -

Founded in 2005, our client is the largest independent software provider offering open source API management, integration, and identity and access management (IAM) to thousands of companies in more than 90 countries. The company's products and platforms enable organizations to unlock the full potential of artificial intelligence and APIs to securely deliver the next generation of AI-powered digital services and applications.
Our open source, AI-powered, API-centric approach frees developers and architects from single-vendor lock-in and enables rapid digital product creation.
Recognized as a leader by industry analysts, the company has more than 800 employees worldwide and offices in Australia, Brazil, Germany, India, Sri Lanka, the United Arab Emirates, the United Kingdom, and the United States, with more than $100 million in annual recurring revenue.

  • Argentina, -
  • Tecnología, Sistemas y Telecomunicaciones
  • No especificado
  • Full-time | Remoto
  • Semi senior
  • Universitario (Indistinto)

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Descripción del puesto

As a software engineer on the Customer Success team, you will play a key role in ensuring the smooth delivery of the customer technology experience. Your efforts will enable them to leverage the full potential of the company's technology, driving success and innovation
within their businesses.

Responsabilities:

  • Demonstrate innate curiosity, an analytical mindset, and a proactive approach to exploring the unknown.
  • Embrace new challenges with a self-starting attitude, collaborating seamlessly with a global team.
  • Take ownership of intricate technical problems, steering them to resolution individually and effectively collaborating with the engineering team during escalations.
  • Exhibit an amiable personality, coupled with exceptional communication and interpersonal skills, showcasing sensitivity to the diverse cultures within the company 's global customer base.
  • Introduce innovative ideas to enhance product and overall technical designs.
  • Actively contribute to both technical and non-technical discussions through email and in-person interactions.
  • Provide technical leadership to a small team, delegate tasks, and ensure follow-up on assigned work.

  • Collaborate with extended teams, including engineering, pre-sales, marketing, and sales, on product and customer-related activities.

  • Deliver technical consultancy and training on technologies for the customers.

  • Maintain flexible working hours to accommodate the dynamic needs of customers.


Requisitos

Bachelor's degree in Computer Science/Engineering.

Strong analytical and troubleshooting skills.

Proficiency in Java or C/C++ languages, or other comparable programming languages.

Experience in and knowledge of enterprise technologies, such as microservices, enterprise integration, API management, and identity and access management, is an added advantage.

Familiarity with containerized deployments and CI/CD technologies is an added advantage.

Hands-on experience in any API management and enterprise integration products is a plus.

Fluency in English and Native Spanish; proficiency in Portuguese is a bonus.


Beneficios

  • Consultancy contract
  • Remote
  • Working hours: from 12PM to 9PM ART
  • On duty: availability needed for On duty work over the weekend (frequency is about 1 weekend every 6 weeks).
  • Monthly health insurance allowance (varies from USD 120 - 200 depending on size marital status & children) / stock options/ annual bonus

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